Refund Policy
This Refund Policy outlines how refunds are handled for purchases made through the SonicBloom online store.
1. Refund Method
All approved refunds are issued as store credit in the form of a digital gift card.
Refunds are not provided in cash, bank transfer, or to the original payment method.
2. Refund Timeline
Once a returned item has been received and inspected, store credit will be issued within 7 business days.
3. Items Not Eligible for Refund
Refunds or store credits will not be issued for:
• Items returned outside the 7-day return window
• Items that are used, damaged, or not in their original condition
• Shipping fees, customs duties, or taxes
4. Store Credit
Store credits are provided as digital gift cards.
They do not expire and may be used on any future purchase at the SonicBloom store.
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Our team will review the issue and assist with a suitable resolution.
6. Contact
For any questions regarding refunds or returns, please contact us:
SonicBloom
128 City Road
London EC1V 2NX
United Kingdom
